“There’s nothing like kick-starting your working week with some positive vibes and feedback so I thought we’d share some with our lovely followers.
Last week we said fond farewell to 2 young people who left us to move to pastures new. Both were positive moves to family/friends with both young people making a fresh start. We ask each young person to complete a feedback questionnaire when they leave to ask them about their stay, the support and the facilities. More often than not they will tick the boxes that need ticking but don’t really take much opportunity to offer their own words/sentiments. So imagine how thrilled we were to read such comments as;
“Really enjoyed support from NEET worker around job opportunities with interests”
“…..all care workers are NOT narrow minded. Rush House staff – they’re for kids!”
I think this gives a really good indicator that our service users are positively affected by the values that underpin the work we do at Rush House. Certainly here this young person knows that staff at Rush House are here for young people and do not judge them in any way. Clearly this meant something to this individual.
However, the best comment you can read on a feedback sheet has to be;
“Best care thing I’ve been to. Best accommodation I have been to”
Fair to say the sentiment is mutual and we wish both young people every possible happiness in the future – I am sure they will keep in touch and let us know how they are doing.
To add to this we had a lovely email from one of the many statutory workers we work with on a daily basis, each supporting the other to coordinate the best possible support for the young people in our care. We have done some really good work with one particular individual who at times it is fair to say found living at Rush House a bit of a challenge. Here is what that worker had to say about Rush House;
“I just want to take this opportunity to thank you all for your work with ******. I know [it] hasn’t been easy, but you have always been really fabulous with him and have had a lot of patience!”
“Thanks especially to Laura, you did some amazing work with ****** and I am really very grateful”.
Right here is why we keep doing what we do and why we hope to keep doing it for many more years to come. We are hoping very soon to have some positive news to share with you all about the future of Rush House services so please watch this space…..
Lisa R (Manager)